Return & Refund Policy
Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned. Notwithstanding anything contained in the Terms and Conditions, in the event B K Flowers decides to refund to you, B K Flowers will offer only credit vouchers equivalent to the refund amount but in some case B K Flowers will refund the money back and the refund could be processed if we have account details of the customer. Refund could be processed if it is agreed upon and communicated in writing to the customer. “Refunds will be done only through the Original Mode of Payment”. B K Flowers is not responsible and does not guarantee refund for cases where:
- Flowers, plants, gift products and preserved items delivered to incorrect addresses supplied by the sender.
- Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
- Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
- Product quality problems caused by improper handling by the recipient.
- B K Flowers will not accept any product exchanges.
- Damaged/Defective Products